Surface Pro Ethernet Adapter Issues
Sep. 09, 2018 / Updated by Bessie Shaw to Windows 10
Mar 23, 2018 - Recently I have been struggling to get our Surface Pro/Surface Book devices to PXE boot and load into Win PE via SCCM. I found out a few. When the wireless network stops working on your Surface, it’s very likely due to your Marvell Avastar Wireless-AC Network Controller driver. The good news is you can fix it easily by yourself. Here’re 2 options you can try to fix this problem. Choose the one you prefer.
You may encounter the Ethernet not working issue when you boot up your laptop or desktop after the Windows 10 Creators Update or the Windows 10 Fall Creators Update. The no Ethernet connection problem as well as other network problems, like unidentified network problem, 'No Internet, secured' or no WiFi available problem is a common headache you may suffer each time you update your Windows to the latest version (v1730 or v1709).
Without the network connection, you can't even continue your daily office work. But don't be so worried. This post will introduce to you a couple of fixes available to solve the no Ethernet connection or Ethernet not working problem on your Windows 10 Creators Update/Fall Creators Update computer.
Top 6 Ways to Fix Ethernet Not Working Problem on Windows 10 Creators Update/Fall Creators Update
In this Windows 10 guide, we'll walk you through top 6 ways to troubleshoot the dead Ethernet connection issue on your Windows 10 Creators Update/Fall Creators Update laptop or desktop and get you access to the Internet.
1. Check Ethernet-related Hardware on Your Windows 10 Creator Update Computer
First and foremost, it is necessary to have a check on the Ethernet-related hardware devices, such as the Ethernet cable, the Ethernet port, the computer, etc.
Step 1. Check that the Ethernet has not come loose. You can re-plug the cable into the Ethernet port or change to a new one if the network connection issue still persists.
Step 2. Some Ethernet plugs have a sleep feature, which can turn off or change to low power mode when you're not using the computer for a period of time. You can also try unplugging the cable and then reconnect it to the machine after over 15 seconds.
Step Step 3. Check the network card and clean the dust around it. Make sure it is right in the port.
Step 4. Turn off the WiFi via the physical switch or the Fn function shortcut keys. Make sure the Ethernet icon is in the notification area instead of the WiFi icon.
5. Try connecting the Ethernet cable to another computer to see if the network is available. If the PC works, maybe the hardware of the Windows 10 Creators laptop or desktop is going bad. You need to send it to repair.
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2. Use Windows Troubleshooter to Fix the Ethernet Not Connected Issue on
Windows 10 Creators Update/Windows 10 Fall Creators Update allows users to fix the common computer issues via Windows Settings, like the black screen issue, no sound on the computer, Bluetooth not available problem, keyboard not working, etc. You can access to such built-in tool to troubleshoot the Windows 10 Ethernet not working problem.
Step 1. Use Windows shortcut keysWin + I to launch the Settings.
Step 2. Go to the Update & security menu.
Step 3. On the left side, select the Troubleshoot tab.
Step 4. Highlight the Internet Connections.
Step 5. Click the Run the troubleshooter.
Then Windows will automatically detect the problem and try to troubleshoot it. After that, you can launch your browsers like Google Chrome, IE, Microsoft Edge, FireFox, etc. to open a web page. If this doesn’t work, scroll down and troubleshoot the Network adapter problem.
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3. Reset the Ethernet Adapter to Fix the Ethernet Not Working Problem
Also, you can reinstall the Ethernet adapter in Windows Settings. This helps to reset the components of the Ethernet to its default settings on the Windows 10 Creators Update/Fall Creators Update PC.
Step 1. Launch the Settings.
Step 2. Go to the Network & Internet menu.
Step 3. On the Status tab, scroll down for Network reset.
Step 4. Click the Reset now button.
Step 5. Click Yes and restart the PC.
Now try connecting to the Ethernet again to see if the network is working again. If it’s still not working, you may need to reinstall the Ethernet driver that is compatible with Windows 10 Creators Update.
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4. Update Ethernet Driver to Solve Ethernet Not Working on Windows 10 Creators Update/Fall Creators Update
After the Windows 10 Creators Update or the Windows 10 Fall Creators Update, some hardware device drivers may not be updated to the compatible one in time. Thus the outdated drivers will cause series PC problems like slow Internet on Windows 10, Ethernet or WiFi not having a valid IP configuration, and more. Then you need to update or reinstall the Ethernet driver to solve the Ethernet not working.
Step 1. Right-click the Start menu.
Step 2. Select the Device Manager.
Step 3. Expand the Network adapters entry.
Step 4. Right-click your Ethernet device and select Update driver.
Step 5. Restart the computer.
If you Windows 10 fail to find the latest Ethernet driver for your computer, you can use Driver Talent to help to download and install the driver update. It is the professional driver updater which offers the latest official and WHQL drivers for Windows 10. You can get it via the button below.
Step 1. Run Driver Talent to scan your computer for all driver problems.
Step 2. One-click to update the drivers or repair the Ethernet driver issue.
Step 3. Restart the PC.
See Also:Realtek Network/Ethernet Driver Download & Update for Windows
5. Modify the Network Configuration to Troubleshoot the Ethernet Not Working Issue
The IP conflicts can also result in the Ethernet connection problem on Windows 10 Creators Update/Fall Creators Update. But you can use some command lines in Command Prompt to troubleshoot it.
Step 1. Go to the Start menu.
Step 2. Under the W category, expand the Windows System.
Step 3. Right-click the Command Prompt for More.
Surface Pro 3 Ethernet Adapter
Step 4. Select Run as administrator.
Step 5. Type the command lines netsh winsock reset catalogand hit the Enter.
Step 6. Type the command netsh int ipv4 reset reset.log and hit the Enter.
Step 7. If the two command lines fail to work, then reset the IP address with the command ipconfig /renew
6. Modify the Power Management Option to Get Access to Ethernet Connection
When the power is unstable, Windows will turn off some devices, including the Ethernet adapter, to save power. You can disable the power management option in Device Manager to fix the Ethernet not working issue on Windows 10 Creators update/Fall Creators Update computer.
Step 1. Launch the Device Manager.
Step 2. Expand the Network adapters entry.
Step 3. Double-click your Ethernet device for the Properties.
Step 4. Choose the Power Management tab.
Step 5. Uncheck the Allow the computer to turn off this device to save power.
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That's it. All of the above are the possible best solutions for solving no Ethernet connection problem on Windows 10 Creators update or the Windows 10 Fall Creators Update computer. Hope this could be helpful to make your Ethernet available again. If you have any questions, suggestions, or maybe some other solutions for how to fix Ethernet not working issue, just get them cleared in the comments section below or click the LEFT MENU on this page for more information. Any other solution for Windows 10-related issues please see Windows 10 section on this site.
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